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Kay Ann Cassell,
Uma Hiremath
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Reference Interview Today:...
Dave Harmeyer
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Managing Reference Today: New...
Kay Ann Cassell
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The Reference Interview Today
Susan Knoer
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Sustainable Online Library...
Mou Chakraborty,
Samantha Harlow
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The Handheld Library: Mobile...
Thomas a Peters (Editor),
Lori A Bell (Editor)
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Implementing Virtual...
Beth Thomsett-Scott (Editor)
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E-Reference Context and...
Sue Polanka
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Library Outreach,...
Wendy Arent,
Pixey Anne Mosley
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Serving Online Customers:...
Donald A Barclay
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Reaching Diverse Audiences...
Meredith Powers,
Laura Costello
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Assessing Reference and User...
Eric Novotny
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Envisioning the Future of...
Diane Zabel (Editor),
Lauren Reiter (Editor)
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Reference Reborn: Breathing...
Diane Zabel
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Internet Reference Support...
Rita Pellen,
William Miller
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Improving Internet Reference...
Rita Pellen,
William Miller
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Digital Reference Services
Linda S Katz
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Content and Workflow...
Holly Yu (Editor)
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Virtual Reference Services:...
Stacey Kimmel,
Jennifer Heise
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