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Service Systems Engineering and Management - Ravindran, A. Ravi, and Griffin, Paul M., and Prabhu, Vittaldas V.
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Recipient of the 2019 IISE Institute of Industrial and Systems Engineers Joint Publishers Book-of-the-Year Award This is a comprehensive textbook on service systems engineering and management. It emphasizes the use of engineering principles to the design and operation of service enterprises. Service systems engineering relies on mathematical models and methods to solve problems in the service industries. This textbook covers state-of-the-art concepts, models and solution methods important in the design, control, ...

Service Systems Engineering and Management 2021, CRC Press, London

ISBN-13: 9780367781323


Service Systems Engineering and Management 2018, CRC Press Inc, Bosa Roca

ISBN-13: 9781498723060