Quality and Operations Management: Revised Edition

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This book considers the associated concepts of quality and operations and places customers at the heart of a quality business operation. It explains how organisations that are focused on delivering quality products and services continuously improve the design, planning and control of their operational processes so that they meet the developing needs of their customer.

Quality and Operations Management: Revised Edition 2016, Routledge, London

ISBN-13: 9781138147904

Hardcover

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Quality and Operations Management: Revised Edition 2007, Routledge

ISBN-13: 9780080552361

Revised edition

Trade paperback

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