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E-mail booklab

Overall Seller Rating:

Alibris seller since January 2009

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Seller ratings

  • Overall seller rating:

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  • Accurate descriptions:

    (62 votes)
  • Shipping time:

    (62 votes)
  • Packaging:

    (62 votes)

Customer comments

All of the comments for booklab appear below:

positive comment by Gabriel L on May 27, 2017

Great seller.

positive comment by dstavro on May 26, 2017

The book arrived in excellent condition. Thank you!

negative comment by Mary N on May 18, 2017

Never received this book Mary R. Newcomb 208-756-1727

negative comment by Sam K on May 6, 2017

I placed an order on Mar 22, 2017. As of today (May 6, 2017), I have not received it yet. I received an email on Mar 23 saying it was shipped. On April 14, I asked for a follow-up. I received an email on May 4 saying it was delivered!

negative comment by Emery U on May 4, 2017

Charged my account on 4/21/17. Said it shipped on 4/24/17 and still haven't received it as of the 4th of May. Tried to contact them with no reply. Terrible customer service!

negative comment by Robert on May 4, 2017

The name for this seller is booksbylab, NOT booklab. This has been a horrible experience. I received no response to three questions I asked and two weeks after the book supposedly shipped, the seller finally contacted me to say the package was lost!

negative comment by Cathryn T on May 3, 2017

I never received the book I ordered and terrible customer service! No tracking information was provided to me.... terrible! Not Happy!

negative comment by tom on May 2, 2017

Book never received. Seller never responded to emails. IMHO seller should be banned from Alibris. Contacted Customer Service. Avoid if you don't want to lose your money!!!

positive comment by karl B on May 2, 2017


negative comment by kobby k on May 2, 2017


negative comment by Matthew W on May 2, 2017

Book never delivered, no tracking number, no response to several inquiries. Alibris finally issued a refund. Read up on similar negative experiences with this seller and avoid.

positive comment by Kaya D on Apr 28, 2017

I'm pleased with my experience with booklab.

positive comment by [email protected] on Apr 25, 2017

Thanks for the speedy delivery!

positive comment by Susan W on Apr 19, 2017

Transaction entirely satisfactory

This comment was hidden by Alibris Customer Service on May 2, 2017

positive comment by Michael D K on Apr 18, 2017

Smooth and swift transaction.

negative comment by Jim on Apr 14, 2017

This seller should be banned. They claimed the book shipped over a week ago, and 6 days later I was processed a full refund. They have zero communication, and do not provide a tracking #. STAY AWAY!!!

negative comment by Bozo on Apr 9, 2017

Ordered new hardcover book. Received used, damaged, softcover book.

negative comment by Bozo on Apr 9, 2017

The book that was delivered did not appear to be new. There were tears and other damage to the dust jacket and the fore edge was smudged and stained.

negative comment by Omie T on Apr 1, 2017

The seller lied the book was shipped out and lost in the mail. She then told me the new copy was out-of-stock and asked me if I would accept a used copy, which was a lie again because new copy is now listed for a higher price. Bait-and-switch!

positive comment by Panagiotis M on Mar 31, 2017

Very nice as always !!!

negative comment by Connie A on Mar 30, 2017

Terrible service. Arrived 2 days after final eta. Lied about date book shipped based on USPS tracking I verified. Book was damaged because it was not shipped in bubble wrap, only in thin plastic shipper envelope which was ripped on arrival. Not New book.

negative comment by Timothy L. B on Mar 25, 2017

Item was ordered 2/20/17,supposedly shipped 2/27. Never arrived I Will avoid this seller in the future and would advise others to do the same. Don't know what game they are playing, but it will catch up with them eventually. Karma is a bitch!

positive comment by bookwomanAnnie on Mar 20, 2017

Super fast shipping!!

positive comment by Brigitte on Mar 20, 2017

Very fast and secure shipping (the book was wrapped up water-tight); beautiful book; very happy with this purchase.

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