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The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, & Control Costs

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The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs - Price, Bill, and Jaffe, David
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Price and Jaffe assert that customer service is only needed when a company does something wrong, and that eliminating the need for service is the best way to satisfy customers.

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The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs 2008, Jossey-Bass, San Francisco, CA

ISBN-13: 9780470189085

Hardcover

The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy & Control Costs 2008, Brilliance Audio

ISBN-13: 9781423360087

Abridged

Audiobook CD

The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, & Control Costs 2008, Brilliance Audio

ISBN-13: 9781423360117

MP3 format

The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs 2008, Brilliance Audio

ISBN-13: 9781423360094

Abridged

Audiobook CD

The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, & Control Costs 2008, Brilliance Audio

ISBN-13: 9781423360100

Abridged

MP3 format