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Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customerssolving Customer Nightmares and Soothing Nightmare Customers

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Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customerssolving Customer Nightmares and Soothing Nightmare Customers - Anderson, Kristin, and Zemke, Ron
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In this sequel to the bestselling "Delivering Knock Your Socks Off Service", Anderson and Zemke show readers not only how to maintain grace under fire when it comes to customer service, they actually give suggestions for fielding tough-as-nails customer questions--with aplomb.

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Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customerssolving Customer Nightmares and Soothing Nightmare Customers 1995, Amacom, New York, NY

ISBN-13: 9780814478844

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