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Raving Fans - Blanchard, Ken, and Bowles, Sheldon
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Written in the parable style of The One Minute Manager by its co-author, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature--not just another program of the month.

Raving Fans 1993, William Morrow & Company, New York, NY

ISBN-13: 9780688123161