Skip to main content alibris logo
How to Get Your Customers Swearing by You, Not at You: Telephone Doctor's Guide to Customer Service Training - Friedman, Nancy
Filter Results
Shipping
Item Condition
Seller Rating
Other Options
Change Currency

Faced with the challenge of developing effective customer service training? Not sure where to start? Whether you are a novice at the customer service game or an experienced facilitator, this book will make the development process fun and a whole lot easier. ""How to Get Customers Swearing by You, Not at You"" is an invaluable source of customer service material, tips and ideas all geared toward keeping the customers you worked so hard to get. This book is highly readable, the suggestions are easily adapted and the ...

loading
How to Get Your Customers Swearing by You, Not at You: Telephone Doctor's Guide to Customer Service Training 2008, HRD Press

ISBN-13: 9781599961514

Trade paperback