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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization - Inghilleri, Leonardo, and Solomon, Micah, and Schulze, Horst (Foreword by)
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Filled with treasure and big ideas, this book will help you become exceptional. - SETH GODIN In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become walking billboards who will happily promote your brand. In Exceptional Service, Exceptional Profit insiders Leonardo Inghilleri and Micah Solomon ...

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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization 2014, Gildan Media Corporation

ISBN-13: 9781469090931

Audiobook CD

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization 2010, Amacom, Nashville

ISBN-13: 9780814415382

Hardcover