Very Good. 0945320477 Has some shelf wear, highlighting, underlining and/or writing. Great used condition. A portion of your purchase of this book will be donated to non-profit organizations. Over 1, 000, 000 satisfied customers since 1997! We ship daily M-F. Choose expedited shipping (if available) for much faster delivery. Delivery confirmation on all US orders.
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Fine. 8vo-over 7¾"-9¾" tall. "This book is an effort to help you with the application of the tools of quality, marketing, and management. Control charts, benchmarking, focus groups, surveys, etc., all have a role to pllay in improving customer satisfaction. But like an orchestra, the role is not as a solo performer. Instead the role is to harmonize with the other tools toward a desired outcome-customer satisfaction. " This book has 177 pages and is illustrated throughout. The text contains NO internal marks whatsoever.
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