Very Good. Inscribed and Signed By Author Inscribed "With best regards, Leslie Kossoff May 1994." Pressure marks & edgewear to cover. "Closing the Gap: The Handbook for Total Quality Implementation", provides a practical, pragmatic, hands-on approach to implementing the Total Quality philosophy throughout an organization. The book, written by well-known consultant & lecturer Leslie L. Kossoff, is applicable to any organization-manufacturing or service. The focus is on using Total Quality as a business strategy to create bottom line results. Topics include definition & principles, reducing risk, structuring implementation, obstacles & strategies, & roles & responsibilities. 128 pp.
Very Good. 0945320434 Clean, unmarked copy. In excellent shape! I can send expedited rate if you choose; otherwise it will promptly be sent via media rate. Got any questions? Email me; I'm happy to help! We recommend selecting Expedited Shipping to get your book as fast as possible.
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