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Stanley A Brown

Stanley A. Brown is the Contributing Editor of "Customer Relationship Management "and a Partner in the Customer Relationship Management (CRM) consulting practice at PricewaterhouseCoopers. He leads PricewaterhouseCoopers' International Centre of Excellence in Customer Care. He is a frequent speaker on the topic of customer care, and writes regularly for newsletters and magazine around the globe. He is the author of five previous books: "Strategic Customer Care: An Evolutionary Approach to...See more