Skip to main content

Black Friday Sale | $20 Coupon. Get the code »

alibris logo

Shep Hyken

Shep Hyken is a customer service and experience expert, an award-winning keynote speaker, and a New York Times and Wall Street Journal bestselling author. As the Chief Amazement Officer (yes, that's his real title) for Shepard Presentations, he helps his clients create amazing experiences that get their customers (clients, guests, patients, members, visitors, etc.) to come back again and again. He is the author of Moments of Magic, The Loyal Customer, The Cult of the Customer, The Amazement...See more