ROGER G. SCHROEDER holds the Donaldson Chair in Operations Management and is Codirector of the Juran Center for Leadership in Quality at the Curtis L. Carlson School of Management, University of Minnesota. Professor Schroeder has a bachelor? s degree in mechanical engineering with high distinction, a master? s degree in industrial engineering from the University of Minnesota, and a PhD from Northwestern University. Professor Schroeder is Associate Editor of the Journal of Operations Management...See more