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Marilynn Rosenthal is a Professor of Sociology at the University of Michigan in Dearborn where she directs the Program in Health Policy Studies and the FORUM on Health Policy. Linda Mulcahy is the Lawfords Reader in Law at the University of North London. Sally Lloyd-Bostock is Reader in Law at the University of Birmingham. All the editors are involved in empirical research and have published widely on the subject of medical mishap, negligence and complaints.