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Ron Zemke

Ron Zemke book subjects

  • Business & Economics > Customer Service
  • Business & Economics > Management
  • Business & Economics > Human Resources & Personnel Management
  • Customer services
  • United States
  • Management

Browse All Subjects

Ron Zemke's Featured Books

  • Generations at Work: Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace

    Generations at Work: Managing...

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  • Knock Your Socks Off Service Recovery

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  • Best Practices in Customer Service

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  • Generations at Work: Managing the Clash of Veterans, Boomers, Xers, Nexters in Your Workplace

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  • The Service Edge: 101 Companies That Profit from Customer Care

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  • Figuring Things Out: A Trainer's Guide to Needs and Task Analysis

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  • Service Magic: The Art of Amazing Your Customers

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  • E-Service: 24 Ways to Keep Your Customers--When the Competition Is Just a Click Away

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  • Service Recovery: Fixing Broken Customers

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  • Knock Your Socks Off Selling

    Knock Your Socks Off Selling

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  • Managing Knock Your Socks Off Service

    Managing Knock Your Socks Off...

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  • Service America in the New Economy

    Service America in the New...

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  • Working with Jerks

    Working with Jerks

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  • Coaching Knock Your Socks Off Service

    Coaching Knock Your Socks Off...

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  • Service America!

    Service America!

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  • Knock Your Socks Off Prospecting: How to Cold Call, Get Qualified Leads, and Make More Money

    Knock Your Socks Off...

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  • Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customerssolving Customer Nightmares and Soothing Nightmare Customers

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  • The Corporate Coach: How to Build a Team of Loyal Customers and Happy Employees

    The Corporate Coach: How to...

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  • Service America!: Doing Business in the New Economy

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  • Sustaining Knock Your Socks Off Service

    Sustaining Knock Your Socks...

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  • Service Wisdom: Creating and Maintaining the Customer Service Edge

    Service Wisdom: Creating and...

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  • Computer Literacy Needs Assessment: A Trainer's Guide

    Computer Literacy Needs...

    Buy from $0.99

  • What Works at Work

    What Works at Work

    Buy from $1.49

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