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Mark Friedman

Mark Friedman is best known for his groundbreaking book "Trying Hard Is Not Good Enough: How to Produce Measurable Improvements for Customers and Communities." (2005, 2015), available on Amazon.com) His innovative approaches to social change and organizational performance are used around the world. Mark Friedman is a Senior Fellow at the Center for the Study of Social Policy in Washington, DC. He holds a B.A. in mathematics from Lehigh University.