Lori Bocklund

Lori Bocklund has 15 years' experience in the call center industry, nine of them as a consultant with Vanguard. The majority of her time is spent on consulting projects, but she also teaches, speaks and writes articles on call center technology, strategy and operations. Lori is a proud graduate of South Dakota State University (go Jackrabbits!) and George Washington University with B.S. and M.S. degrees in Electrical Engineering. Lori lives in Vienna, Virginia, where she can be found running,...See more

Lori Bocklund's Featured Books