I had a copy of this book in the mid to late '90s and loved it back then... it's safe in storage, several states away. I did a search for it, found it and made the purchase and when it arrived it was ... Read More
This book is a pretty good book for anyone who is a true Disney fan. It manages to give great tips that anyone can put to use as far as customer service goes, not just for executives in a company. It ... Read More
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