John Seddon

John Seddon trained originally as an occupational psychologist. He is known around the world for his pioneering work on change in organisations and for translating and adapting the Toyota Production System (TPS) for use by service organisations. John is also known for his consistently informed and controversial criticism of management fads and of much of the theory that has underpinned public sector reform. He is the leading advocate of systems thinking in business and in the public sector. ...See more