Skip to main content

Jody Hoffer Gittell

Jody Hoffer Gittell teaches human resource management and organizational theory at Brandeis University's Heller School for Social Policy and Management. She serves as Director of the Relational Coordination Research Collaborative, and Acting Director of the MIT Leadership Center. Gittell's research explores how coordination by front-line workers contributes to quality and efficiency outcomes in service settings, with a particular focus on the airline and healthcare industries. She has...See more