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Francoise Tourniaire

FRANCOISE TOURNIAIRE owns FT Works, a consultancy that helps technology companies create and improve their support operations through targeted consulting, training, and coaching engagements. Prior to founding FT Works, she was VP of Worldwide Service for Scopus (now Siebel Systems), responsible for technical support, training, documentation, and operations worldwide. She has close to 20 years' experience in post-sales support and services, including stints at Sybase and Ingres. Tourniaire is...See more