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HEATHER L. CARPENTER, PHD, is assistant professor of Nonprofit Management at Grand Valley State University in Grand Rapids, Michigan. She teaches graduate and undergraduate courses in Nonprofit Management, Human Resources, Financial Management, Fundraising, Technology, and Volunteerism. TERA WOZNIAK QUALLS, M.P.A., is founder of Momentum, a nonprofit consulting firm focused on strategic planning and talent development for nonprofits. Tera also serves as an adjunct professor of nonprofit...See more