The Managed Heart: Commercialization of Human Feeling (20th Anniversary edition)

by

In private life we try to induce or suppress love, envy, and anger through deep acting or "emotional work," just as we manage our outer expressions through surface acting. But what happens when this system of adjusting emotions is adapted to commercial purposes? Hochschild examines the cost of this kind of "emotional labor." She vividly describes from a humanist and feminist perspective the process of estrangement from personal feelings and its role as an "occupational hazard" for one-third of America's workforce.

The Managed Heart: Commercialization of Human Feeling 2012, University of California Press, Berkeley

ISBN-13: 9780520272941

Updated edition

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The Managed Heart: Commercialization of Human Feeling 2003, University of California Press, Berkeley, CA

ISBN-13: 9780520239333

20th Anniversary edition

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The Managed Heart: Commercialization of Human Feeling 1985, University of California Press

ISBN-13: 9780520054547

20th edition

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The Managed Heart: Commercialization of Human Feeling 1983, University of California Press, Berkeley, CA

ISBN-13: 9780520048003

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