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You Will Be Satisfied - Tasca, Bob, and Caldwell, Peter
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Called the world's most effective practitioner of customer satisfaction, Bob Tasca reveals how anyonewhether shoe salesman, software company middle manager, or bookstore ownercan drive customer loyalty to dizzying heights. Short punchy chapters, real-life anecdotes, and bulleted lessons give readers knowledge and the tools they need to send their sales soaring.

You Will Be Satisfied 1999, HarperCollins Publishers

ISBN-13: 9780887307980


You Will Be Satisfied 1997, Harper Paperbacks, New York, NY

ISBN-13: 9780887308598

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