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Very good. All item shipped Monday-Friday, fast shipping! 1-5 business day delivery. 97 % + We ship same or next business day. Shipping transit days depend on distance from our California location & pse keep track of bad weather, can cause delays. We use an expeditor as well as direct drops at US Postal Service twice daily Pacific Time. End delivery is always US Postal Service. Customer service in the California / United States Only, Pacific Time M-F. Condition Jewel Case, digi-pack, or cardboard sleeve, outer packing, no rips, tears, missing inlay cards. All discs checked. Pse check with opera DVD/CD's if the Libretto is included, impossible to tell if used and we will check. Pse check accompanying booklets are included outside case. We do not warranty jewel cases as flimsy and hinges make snap or crack in transit.