This book brings companies up to speed by providing a crystal-clear explanation of what's required to gain the competitive ISO certification. Newly updated to reflect 1994 changes, the guide explains what ISO 9000 is, how to meet the standards, and how to handle the final audit. Features case studies from the Foxboro Company, plus charts, sample documents, and a 14-step process for preparation.

Values in Management 1969, Amacom, New York

ISBN-13: 9780814451755