Unlocking Public Value: A New Model for Achieving High Performance in Public Service Organizations

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A new approach to understanding and improving performance and public value This book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery. Filled with in-depth insight and expert advice, this guide will arm public service managers-whether in government, nonprofit, or even for-profit organizations-with a practical framework that can be used to define outcomes and manage trade-offs in public ...

Unlocking Public Value: A New Model for Achieving High Performance in Public Service Organizations 2006, John Wiley & Sons, Hoboken, NJ

ISBN-13: 9780471959458

Hardcover

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