Transforming Field and Service Operations: Methodologies for Successful Technology-Driven Business Transformation

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Transforming Field and Service Operations: Methodologies for Successful Technology-Driven Business Transformation - Owusu, Gilbert (Editor), and O'Brien, Paul (Editor), and McCall, John (Editor)
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The drive to realise operational efficiencies, improve customer service, develop new markets and accelerate the introduction of new products has substantially increased the complexity of field service operations. To maximise the efficiency and effectiveness of these operations, organisations have embarked on a wide range of transformation programmes that have sought to introduce automation through the use of workforce management technologies. Despite the potential business value that can be provided by such transformation ...

Transforming Field and Service Operations: Methodologies for Successful Technology-Driven Business Transformation 2016, Springer

ISBN-13: 9783662524183

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Transforming Field and Service Operations: Methodologies for Successful Technology-Driven Business Transformation 2014, Springer-Verlag Berlin and Heidelberg GmbH & Co. K, Berlin

ISBN-13: 9783642449697

2013 edition

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