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Total Quality Management as a Holistic Management Concept: The European Model for Business Excellence

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Total Quality Management as a Holistic Management Concept: The European Model for Business Excellence - Zink, Klaus J
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In this book Total Quality Management is introduced as a holistic management concept. An instrument to measure this approach is the European Model for Business Excellence which is well known in many European countries for national quality prizes. The book explains this model in great detail and shows how to implement it in an organisational development process. A description of the most relevant management tools in this context, like self-assessment, policy deployment and benchmarking, will be of particular interest to ...

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Total Quality Management as a Holistic Management Concept: The European Model for Business Excellence 2011, Springer

ISBN-13: 9783642721007

Trade paperback

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Total Quality Management as a Holistic Management Concept: The European Model for Business Excellence 1998, Springer, Berlin, Germany

ISBN-13: 9783540639589

Hardcover

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