Business is simple until theories make it complicated. Just eight simple rules of customer focus make or brake success of organizations. Chris Stern writes in plain business English and straightforward manner about how to turn the main concepts of business administration into tangible results.

Total Customer Focus 2004, Xlibris Corporation, Bloomington IN

ISBN-13: 9781413468090

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Total Customer Focus 2004, Xlibris Corporation, Bloomington IN

ISBN-13: 9781413468083

Trade paperback

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