Top Shops+!: The New Manufacturing Standard

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The new ISO 9000:2000 standards focus on quality performance and meeting customer expectations and demands. This all new edition of Top Shops+! is a blueprint for meeting the requirements of the new standard and remaining competitive in business. By using diverse management techniques such as identifying and measuring customer expectations, team building, consensus problem solving, setting goals for personal and professional success, establishing performance zones, and solving employee problems, the authors provide answers ...

Top Shops+!: The New Manufacturing Standard 2000, Hanser Publications, Cincinnati, OH

ISBN-13: 9781569902974

2nd edition