The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference

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A leading expert redefines customer service for the twenty-first century

The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference 2008, Palgrave MacMillan, New York

ISBN-13: 9780230604063

Trade paperback

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The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference 2007, Palgrave MacMillan, New York, NY

ISBN-13: 9781403981974

Hardcover

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