The Pancake Principle: Seventeen Sticky Ways to Make Your Customers Flip for You

by

Write The First Customer Review

The Pancake Principle: Like making perfect pancakes, creating an extraordinary customer experience requires preparation, skill, focus, patience, and timing. What is the difference between good and great? What's the difference between Olympic gold and the fourth-place finisher whose name we'll never know? What's the difference between Garth Brooks and the guy playing a Garth Brooks song from a lonely barstool? Talent? No way! Excellence is often defined by the slimmest of margins, and the ones who find themselves on top ...

The Pancake Principle: Seventeen Sticky Ways to Make Your Customers Flip for You 2013, Dog Ear Publishing

ISBN-13: 9781457515798

Trade paperback

Select
The Pancake Principle: Seventeen Sticky Ways to Make Your Customers Flip for You 2013, Dog Ear Publishing

ISBN-13: 9781457518676

Hardcover

Select