The Nordstrom Way: The Insider Story of America's #1 Customer Service Company

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The Nordstrom Way: The Insider Story of America's #1 Customer Service Company - Spector, Robert
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An in-depth look at how Nordstrom has become a retailing legend, with 79 stores across the United States, an annual revenue of $4 billion, and a host of satisfied customers. Spector explores the creation of Nordstrom culture, organization and mystique.

The Nordstrom Way: The Insider Story of America's #1 Customer Service Company 1999, Wiley, New York, NY

ISBN-13: 9780471354864

2nd Revised edition

Hardcover

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