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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company

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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company - Spector, Robert, and McCarthy, Patrick D
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The business community has long known that there were lessons to be learned from Nordstrom's customer service, but until now, it was impossible to obtain any reliable information. Co-authored by Nordstrom's top salesperson and based on interviews with the company's sales and management staff, this book provides an uncensored look at how Nordstrom does it and how others can too.

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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company 1997, John Wiley & Sons

ISBN-13: 9780471191711

Mass-market paperback

The Nordstrom Way: The Inside Story of America's #1 Customer Service Company 1996, Wiley

ISBN-13: 9780471161608

Revised edition

Trade paperback

The Nordstrom Way: The Inside Story of America's #1 Customer Service Company 1995, Wiley, New York, NY

ISBN-13: 9780471584964

Hardcover