The Man Who Discovered Quality: How W. Edwards Deming Brought the Quality Revolution to America--The Stories of Ford, Xerox, and GM

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Before Americans were learning how to do business from the Japanese, the Japanese were learning from an American--a brilliant iconoclast named W. Edwards Deming, whose Fourteen Point philosophy for managing quality is largely responsible for that country's economic triumph.

The Man Who Discovered Quality: How W. Edwards Deming Brought the Quality Revolution to America--The Stories of Ford, Xerox, and GM 1992, Penguin Books, New York, NY

ISBN-13: 9780140165289

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