The Invisible Customer - Clegg, Brian
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In this in-depth look at the customer care element of e-business, Brian Clegg offers an innovative, hands-on guide to an oddly neglected but crucial topic. In today's digital Wonderland - where companies deal with customers they cannot see and less contact time is better - the old rules and skills no longer apply.

The Invisible Customer 2000, Kogan Page

ISBN-13: 9780749431440

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