Expanding on the "Encouraging the Heart" segment of their bestselling The Leadership Challenge, Jim Kouzes and Barry Posner have now devised The Encouragement Index, a 21-item survey that measures how frequently a leader engages in encouraging behavior. It is designed to be a personal development tool which will give leaders an idea of their strengths and opportunities for improvement in the practice of Encouraging the Heart. The Encouragement Index is also a component of the Encouraging the Heart Facilitator's ...

The Encouragement Index 2010, Pfeiffer

ISBN-13: 9780470504949

Trade paperback