The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service

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From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find "The Customer Service Activity Book" a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern.

The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service 2013, Thomas Nelson

ISBN-13: 9780814433355

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The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service 2005, AMACOM/American Management Association, New York, NY

ISBN-13: 9780814472590

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