The Certified Quality Manager Handbook

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Designed as a study aid for those preparing to take the Certified Quality Manager Examination administered by the American Society for Quality (ASQ), this book provides a thorough understanding of the principles, terms and concepts of quality management. The new second edition contains practical examples from many different industries and organizations, including manufacturing, health care, government, education and the service industries.

The Certified Quality Manager Handbook 2000, ASQ Quality Press, Milwaukee, WI

ISBN-13: 9780873894876

2nd Revised edition