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"Deals with real questions on the minds of industry leaders. Presents the best ideas of the best companies. Not just for 'quality professionals' and benchmarking experts, this book provides powerful information for anyone or any organization that is looking for a way to make improvements".--Fred Bowers, Corporate Benchmarking Program Manager, Digital Equipment Corporation.

The Benchmarking Book 1994, Amacom

ISBN-13: 9780814478660

2nd edition

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