The Basics of Process Mapping

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This practical book contains a case study of both levels of process mapping and guidelines for when to use each type. The author provides step-by-step instructions for creating and interpreting a relationship process map and a cross-functional process map.

The Basics of Process Mapping 2011, Productivity Press, Boca Raton, FL

ISBN-13: 9781563273766

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Basics of Process Mapping 1996, Productivity Press, New York, NY

ISBN-13: 9780527763169

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