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Telephone Collection Call Scripts & How to Respond to Excuses: A Guide for Bill Collectors

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Telephone Collection call Scripts & How to respond to Excuses: A Guide for Bill Collectors - Dunn, Michelle
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As someone who has made thousands upon thousands of debt collection calls as a credit manager and first party collector and as an agency owner and third party collector, I wanted to share what I know about making these calls so that you can improve on your calls. To take the fear out of it, just remember that making a collection call is like making a customer service call. You are calling about a problem with the account and you just want to resolve it. You will learn what common excuses people give and what you can say to ...

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Telephone Collection call Scripts & How to respond to Excuses: A Guide for Bill Collectors 2013, Createspace Independent Publishing Platform

ISBN-13: 9781482084894

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