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Good. All item shipped Monday-Friday, fast shipping! 1-5 business day delivery. 97 % + We ship same or next business day. Shipping transit days depend on distance from our California location & pse keep track of bad weather, can cause delays. We use an expeditor as well as direct drops at US Postal Service twice daily Pacific Time. End delivery is always US Postal Service. Customer service in the California / United States Only, Pacific Time M-F. WE DO NOT WARRANTY ANY JEWEL CASE MAY HAVE NEW DISK AND CRACKED JEWEL. WE DO REPLACE-DO NOT BUY IF YOU WANT A PERFECT JEWEL CASE THANK YOU Lowest grade, FUNCTIONAL ONLY / NOT FOR GIFTS, may be missing original case, inlay, MAYBE LIBRARY VERSION Will be legally produced copy only, kindly e-mail any questions for items, all tested prior to listing.