"This book is a great communication tool. So often we don't say what we mean, we talk around it. So often we think the other person should be able to read between the lines of what we say. It becomes such a habit, that we don't know we are doing it. STOP the crazy making communication and really say what you mean. Out of all the psychology and communications books I have read, this is one of the most helpful. It is a "cut to the chase" type of theory, a practical guide for communicating. It also helps you identify crazy-making circles of conversation that never bring satisfaction. This book is a keeper. It belongs on the shelf of every counselor and every person who wants to understand a more honest way of communicating and compel those we communicate with to do the same. Strategic, eye-opening, honest! This book and its teachings should be the first strategy out the door. Then, if honest communication can't be found, you can move on to more serious, less hopeful theories for why there is a communication breakdown."
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