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Social Network Analysis and Public Higher Education Institutions: Examining How Perceived Beliefs Affect Service Quality

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Social Network Analysis and Public Higher Education Institutions: Examining How Perceived Beliefs Affect Service Quality - Andree Robinson-Neal
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In business, educational, and other organizations, team members often connect with one another in informal groups in order to fill certain needs (Accel-Team, 2006). Such needs include the ability to connect with others who share worldviews, opinions, or beliefs. When social network analysis (SNA) or concept mapping is used to examine interpersonal interactions in higher education institutions, administrators can learn about the informal relationships between the people in their departments and how those relationships affect ...

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