Six SIGMA: SPC and TQM in Manufacturing and Services


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This book comprehensively explores all of the underlying issues and elements which, together, constitute one of the most successful quality and management programmes upon which companies such as Motorola and GE base their success - Six Sigma. The author was directly involved in implementing Six Sigma quality principles and practices into a European division of GE Capital, deploying this initiative in an entirely service-oriented business for the first time. Drawing from and reflecting on his experience, Geoff Tennant ...

Six Sigma: Spc and TQM in Manufacturing and Services 2001, Routledge, Aldershot, England

ISBN-13: 9780566083747