Sharing Hidden Know-How: How Managers Solve Thorny Problems With the Knowledge Jam

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To manage business operations let alone innovate amid frequent restructurings, outsourcings and retirements, leaders must quickly capitalize on hidden know-how (knowledge). That is, know-how that lives inside their organizations or networks in the teams, processes and experts that comprise them. Yet, many organizations are coming up short in this race. Knowledge sharing and transfer have been reduced to reports, e-mails and tweets replacing vital personal interaction. The lack of meaningful conversation coupled with intense ...

Sharing Hidden Know-How: How Managers Solve Thorny Problems with the Knowledge Jam 2011, Jossey Bass Wiley, Chichester

ISBN-13: 9780470876817

Hardcover

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