Services Operations Management

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The focus of the text is on those issues concerned with the management of the processes associated with the delivery or provision of a service. Presents the ideas and concepts necessary to describe and understand the different facets of operations management in service environments eg: healthcare, financial, legal, professional, leisure, tourism, retail, distribution and transportation. The book is structured around three key themes - strategy, design and delivery. Instructor's Manual with Transparency Masters (0-13-650151 ...

Services Operations Management 1997, Financial TImes Prentice Hall, Upper Saddle River

ISBN-13: 9780131499157

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